Paths

Fundamentals of IT Operations

Authors: Heather Ackmann, Fran Gilbane, Rich Gilbane, Theresa Miller, Tim Warner, Kunal D Mehta, David Davis, Ed Liberman, Mark Ingram, Ben Piper, Don Jones, Bob Flisser, Justin Harris, Mike Halsey, Alan Wright, Brien Posey, Shari Oswald

This collection of courses provides newcomers with the first step they need to start a career in IT. After completing this path, learners should be prepared to begin an... Read more

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Operating Systems Networking Security Business Technology Helpdesk Windows 10 Microsoft Office

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Computing Essentials

Learn the fundamentals of computer software and operating systems.

1

Hardware for CompTIA A+ (220-901)

by Tim Warner

Dec 16, 2015 / 8h 43m

Beginner • 8h 43m

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Description

In this course, we perform a comprehensive survey of all interior and external personal computer (PC) hardware. The subject matter maps to every objective in the Hardware domain of the CompTIA A+ 220-901 certification exam. This is the second course in a series of five courses to prepare you for the CompTIA A+ 220-901 certification exam.

Table of contents
  1. BIOS/UEFI Tools
    36m 56s
  2. Motherboard Components
    40m 56s
  3. RAM Types
    40m 8s
  4. PC Expansion Cards
    36m 15s
  5. Storage Devices
    46m 16s
  6. CPUs and Cooling
    42m 2s
  7. PC Connection Interfaces
    33m 11s
  8. The Power Supply
    29m 13s
  9. Custom PC Configurations
    34m 59s
  10. Display Types
    33m 33s
  11. PC Connector Types
    28m 4s
  12. Common Peripheral Devices
    37m 14s
  13. SOHO Multifunction Devices
    35m 48s
  14. Print and Image Technologies
    32m 19s
  15. Printer Maintenance
    16m 37s
2

Mobile Devices for CompTIA A+ (220-901)

by Tim Warner

Dec 16, 2015 / 2h 26m

Beginner • 2h 26m

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Description

This course covers every objective from the Mobile Devices domain of the CompTIA 220-901 certification exam. This is the fourth course in a series of five courses to prepare you for the CompTIA A+ 220-901 certification exam.

Table of contents
  1. Laptop Hardware and Components
    35m 41s
  2. Laptop Display Components
    25m 32s
  3. Laptop Features
    33m 20s
  4. Other Mobile Devices
    27m 13s
  5. Mobile Device Accessories and Ports
    25m 9s
3

Windows Operating Systems for CompTIA A+ (220-902)

by Tim Warner

Dec 16, 2015 / 4h 29m

Beginner • 4h 29m

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Description

This course covers every Windows Operating Systems domain objective in the CompTIA A+ 220-902 exam blueprint. This is the second course in a series of six courses to prepare you for the CompTIA A+ 220-902 certification exam.

Table of contents
  1. Windows Features and Requirements
    41m 53s
  2. Windows Installation
    39m 33s
  3. Command-line Tools
    36m 34s
  4. Windows Administrative Utilities
    40m 19s
  5. Windows Control Panel
    36m 23s
  6. Windows Networking
    39m 48s
  7. Common Maintenance Procedures
    34m 51s
4

Other Operating Systems & Technologies for CompTIA A+ (220-902)

by Tim Warner

Dec 16, 2015 / 4h 48m

Beginner • 4h 48m

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Description

This course covers every objective from the Other Operating Systems & Technologies domain of the CompTIA A+ 220-902 certification exam. This is the third course in a series of six courses to prepare you for the CompTIA A+ 220-902 certification exam.

Table of contents
  1. OS X Features and Functionality
    39m 17s
  2. Basic Linux Commands
    38m 8s
  3. Client-side Virtualization
    33m 52s
  4. Basic Cloud Concepts
    39m 18s
  5. Network Services
    40m 50s
  6. Mobile OS Features
    35m 45s
  7. Mobile Device Connectivity
    32m 38s
  8. Mobile Device Synchronization
    28m 45s
5

Operational Procedures for CompTIA A+ (220-902)

by Tim Warner

Dec 16, 2015 / 2h 22m

Beginner • 2h 22m

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Description

This course covers every single objective from the "Operational Procedures" content domain from the CompTIA A+ 220-902 certification exam. This is the sixth and final course in a series of six courses to prepare you for the CompTIA A+ 220-902 certification exam.

Table of contents
  1. Using Appropriate Safety Procedures
    27m 20s
  2. Applying Appropriate Environmental Controls
    24m 10s
  3. Addressing Prohibited Content and Activity
    39m 2s
  4. Demonstrating Professionalism
    27m 52s
  5. Explaining Troubleshooting Theory
    23m 47s

Networking Essentials

Learn the basics of modern computer networking.

6

Networking for CompTIA A+ (220-901)

by Tim Warner

Dec 16, 2015 / 4h 34m

Beginner • 4h 34m

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Description

This course fully prepares you for the Networking domain of the CompTIA A+ 220-901 certification exam. This content also bookends quite nicely with our CompTIA Network+ learning path. This is the third course in a series of five courses to prepare you for the CompTIA A+ 220-901 certification exam.

Table of contents
  1. Network Cables and Connectors
    36m 56s
  2. TCP/IP Basics
    38m 5s
  3. Ports and Protocols
    31m 11s
  4. Wi-Fi Networking
    32m 14s
  5. SOHO Networking
    36m 21s
  6. Internet Connection Types
    36m 3s
  7. Network Architecture Devices
    35m 39s
  8. Networking Tools
    27m 47s
7

Microsoft MTA: Networking Fundamentals Part 1

by Ed Liberman

Feb 21, 2012 / 4h 18m

Beginner • 4h 18m

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Description

Part 1 of 2 in the Microsoft MTA: Networking Fundamentals series. If you're at all interested in computing technologies, you probably find yourself asking what is a network or what exactly is a protocol? Beginners in the computer world looking to actually start working with computer networks should be building up a technical background with computer networking standards. This course is designed for those who have little to no experience in networking, but want to learn solid skills to build upon.

Table of contents
  1. Getting Started with Networking Fundamentals
    15m 21s
  2. Basic Networking Fundamentals
    16m 35s
  3. Wired Network Media
    29m 10s
  4. Network Topologies
    25m 28s
  5. OSI Model
    27m 31s
  6. TCP/IP Communication
    28m 40s
  7. IP Addressing
    1h 18m 48s
  8. TCP/IP Command Line Tools
    37m 12s
8

Microsoft MTA: Networking Fundamentals Part 2

by Ed Liberman

Feb 21, 2012 / 3h 47m

Beginner • 3h 47m

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Description

Part 2 of 2 in the Microsoft MTA: Networking Fundamentals series. If you're at all interested in computing technologies, you probably find yourself asking what is a network or what exactly is a protocol? Beginners in the computer world looking to actually start working with computer networks should be building up a technical background with computer networking standards. This course is designed for those who have little to no experience in networking, but want to learn solid skills to build upon.

Table of contents
  1. Name Resolution
    36m 30s
  2. DHCP
    27m 8s
  3. Routing
    22m 37s
  4. Remote Desktop Services (RDS)
    14m 39s
  5. Wireless Networking
    31m 46s
  6. Network Security
    37m 10s
  7. IPv6 Fundamentals
    21m 23s
  8. Preparing for Your Networking Fundamentals (98-366) Exam
    26m 49s
  9. Next Steps
    9m 19s
9

TCP/IP and Networking Fundamentals for IT Pros

by Ed Liberman

Oct 23, 2008 / 2h 5m

Beginner • 2h 5m

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Description

In this introductory course, you will learn all about TCP/IP and Networking Fundamentals. This course covers the basics of TCP/IP, networking, protocols, configuring IP addresses, binary numbers, CIDR, and IPv6. This course is designed for those who have little to no experience in TCP/IP and networking, but want to learn solid skills to build upon.

Table of contents
  1. Introduction to TCP/IP and Networking Fundamentals
    38s
  2. What is a Protocol?
    19m
  3. What is TCP/IP?
    16m 18s
  4. Configuring an IP Address
    15m 34s
  5. IP Address Planning
    18m 13s
  6. Binary Numbers
    14m 52s
  7. Internetworking
    16m 8s
  8. CIDR
    13m 19s
  9. Fundamentals of IPv6
    11m 44s
10

Practical Networking

by Ben Piper

Apr 30, 2015 / 3h 26m

Beginner • 3h 26m

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Description

In this course, you'll get a practical, hands-on understanding of how to troubleshoot network-related issues. You'll learn all about IPv4 and IPv6 network connectivity, how devices connect to the Internet, how data gets from end to end, how to read a network topology diagram, and more. We also cover specific network troubleshooting techniques and commands including ping, tracert, netsh, ipconfig, and netstat.

Table of contents
  1. Introduction to Internetworking
    21m 14s
  2. Understanding Internet Connectivity
    23m 20s
  3. Network Troubleshooting Methodology
    33m 23s
  4. Troubleshooting Physical and Layer 2 Connectivity
    20m 24s
  5. Troubleshooting IP Connectivity
    20m 34s
  6. Troubleshooting Applications and the Transport Layer
    13m 23s
  7. Isolating Problem Scopes and Causes
    26m 52s
  8. Web Browsers and HTTP/HTTPS
    15m 20s
  9. Troubleshooting Network Latency
    32m 8s

IT Security Essentials

Learn the basics of IT and networking security.

11

Security for CompTIA A+ (220-902)

by Tim Warner

Dec 16, 2015 / 4h 31m

Beginner • 4h 31m

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Description

This course covers every objective in the Security domain of the CompTIA A+ 220-902 certification exam. This is the fourth course in a series of six courses to prepare you for the CompTIA A+ 220-902 certification exam.

Table of contents
  1. Common Security Threats and Vulnerabilities
    45m 48s
  2. Common Prevention Methods
    40m 47s
  3. Windows OS Security Settings
    39m 33s
  4. Securing Workstations
    33m 23s
  5. Securing Mobile Devices
    36m 26s
  6. Data Destruction and Disposal Methods
    35m 34s
  7. Securing SOHO Wireless and Wired Networks
    40m 9s
12

Microsoft MTA: Security Fundamentals

by Don Jones

Apr 17, 2012 / 5h 47m

Beginner • 5h 47m

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Description

This is a practical course for a beginner looking to gain a baseline knowledge in the world of IT security. This practical course moves you from basic concepts right into real-world implementations, cementing new knowledge by giving you the opportunity to immediately see it in action and practice it for yourself. You'll learn security basics like the three "A's" of security (authentication, authorization, and accounting. You'll also learn how the Windows operating system secures files, websites, users, mail servers, and more.

Table of contents
  1. Getting Started with Security Fundamentals
    2m 25s
  2. Introducing Security
    25m 8s
  3. Physical Security as the First Line of Defense
    11m 54s
  4. Starting Security with Authentication
    29m 28s
  5. Authentication Basics
    19m 6s
  6. Active Directory
    15m 51s
  7. Using Encryption to Protect Data
    21m 47s
  8. Securing Files via NTFS
    14m 18s
  9. Sharing Drives and Folders
    12m 36s
  10. Introducing the Registry
    11m 47s
  11. Using IPSec
    16m 40s
  12. Using Auditing
    11m 37s
  13. Enhancing Security via Password Policies
    19m 44s
  14. Managing Security via Role-Based Access Control
    10m 48s
  15. Using Dedicated Firewalls to Protect a Network
    16m 54s
  16. Controlling Access with Network Access Protection
    7m 46s
  17. Using Isolation to Protect the Network
    18m 23s
  18. Protecting Data with Protocol Security
    12m 16s
  19. Securing Wireless Networks
    8m 14s
  20. Protecting Client Computers
    19m 9s
  21. Protecting E-Mail Services
    5m 51s
  22. Securing Web Browsers
    13m 25s
  23. Protecting Servers
    7m 38s
  24. Protecting Web Servers
    8m 38s
  25. Preparing for Your Security Fundamentals (98-367) Exam
    4m 21s
  26. Next Steps
    2m
13

End User Security Awareness

by Brien Posey

Aug 9, 2016 / 1h 10m

Beginner • 1h 10m

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Description

Do you have security concerns as more and more of your personal and business information flows through technology? This course will teach you the basic concepts of end user security awareness including how to be proactive on the road, at work, and in your home.

Table of contents
  1. Introduction
    1m 6s
  2. Strong Passwords
    7m 4s
  3. Social Engineering
    5m 49s
  4. Cyber Security
    5m 45s
  5. Phishing/Spear Phishing/Whaling
    6m 18s
  6. How Physical and Information Security Complement Each Other
    5m 19s
  7. Safer Digital Communications at Work
    6m 33s
  8. Malware at Work
    7m 34s
  9. Mobile Device Security
    5m 33s
  10. Security for Cloud Services
    5m 30s
  11. Identifying Personally Identifiable Information
    7m 24s
  12. Better Security on the Road
    6m 13s

Business Technology Essentials

Learn about the key components of modern business technology infrastructure.

14

Introduction to Business Information Technology

by Kunal D Mehta

Jun 5, 2015 / 1h 54m

Beginner • 1h 54m

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Description

This course will give you a high level technical overview of the IT industry - its classification, how things work in organizations, core components of an infrastructure like server and services, networking, and storage. Then we'll cover the essentials of software development where you'll get to know about the most popular types of applications, languages, and platforms. The target audience of this course are people who are new to IT, want to learn about the bits and pieces of the IT industry, and want to understand the skills required to get their first job, on their way to pursue a career in IT.

Table of contents
  1. Welcome to IT!
    14m 38s
  2. Business Technology Infrastructure
    47m 15s
  3. Business Software Development
    26m 5s
  4. IT Management
    13m 58s
  5. Staying Ahead Throughout Your Career
    12m 14s
15

Introduction to Virtualization

by David Davis

Apr 1, 2014 / 2h 30m

Beginner • 2h 30m

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Description

In this course, we’ll focus in on server virtualization, how it has helped so many enterprises, and what you would need to test and deploy it. We’ll review both VMware and Microsoft’s virtualization offerings available today and take a look at what it would be like to administer a virtual infrastructure. You’ll learn how to build a virtualization lab, gain an introduction to cloud computing, and find out what it would take to perform a mass consolidation of physical servers using server virtualization. Finally, you’ll learn about some valuable additional resources available for you to take the next step and learn more about virtualization!

Table of contents
  1. Course Introduction
    3m 1s
  2. What Is Virtualization?
    23m 18s
  3. Why You Need Server Virtualization
    22m 52s
  4. What You Need to Test and Deploy Server Virtualization
    15m 1s
  5. Overview of VMware's Virtualization Offerings
    17m 26s
  6. Overview of Microsoft's Virtualization Offerings
    13m 28s
  7. Building a Virtualization Lab
    24m 10s
  8. Introduction to Cloud Computing
    12m 46s
  9. Server Consolidation
    8m 49s
  10. Learn More About Virtualization
    9m 19s
16

Getting Started with Microsoft Messaging Fundamentals

by Justin Harris

Jul 3, 2015 / 3h 4m

Beginner • 3h 4m

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Description

This is a beginner course that will serve as the first step in understanding how a Microsoft-based messaging system works. The basic concepts of Microsoft Exchange and Office 365 will be explained, as will the day-to-day administrative tasks that need to be completed. Common problems that surface while administrating Microsoft Exchange, Office 365, and user connectivity methods will be thoroughly examined. The proper troubleshooting steps required to resolve these issues will also be discussed and then demonstrated to ensure the student has a solid understanding of these important concepts.

Table of contents
  1. Introduction
    3m 20s
  2. Understanding SMTP
    17m 21s
  3. What Is Microsoft Exchange & Office 365?
    32m 29s
  4. Understanding Active Directory & Azure Active Directory
    20m 48s
  5. Understanding Microsoft Exchange On-premises
    25m 1s
  6. Understanding Client Connectivity to Microsoft Exchange
    25m 23s
  7. Troubleshooting Client Connectivity to Microsoft Exchange
    33m 4s
  8. Creating and Managing Objects within Microsoft Exchange
    26m 46s
17

Basic Administration of SharePoint 2016

by Mark Ingram

Feb 7, 2017 / 1h 43m

Beginner • 1h 43m

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Description

SharePoint adoption is increasing rapidly on premises and in the cloud. Don't get left behind, because no matter your current skill set or IT interests, there are one or more areas of SharePoint to build your career around. In this course, Basic Administration of SharePoint 2016, you'll learn to configure and deploy SharePoint. First, you'll delve into SharePoint farm architecture basics. Next, you'll explore the creation and configuration of web applications. Finally, you'll learn how to create site collections and sites, and what you can do with them. By the end of this course, you'll know how to set up SharePoint in a small test environment and be ready to move that farm to a limited production environment.

Table of contents
  1. Course Overview
    1m 12s
  2. Introducing SharePoint 2016 Basic Administration
    2m 58s
  3. Creating and Configuring Web Applications
    30m 57s
  4. Creating and Configuring Site Collections and Sites
    32m 56s
  5. Creating and Configuring Service Applications
    14m 53s
  6. Managing Users and Permissions
    18m 37s
  7. Recapping the Journey
    2m 22s

Help Desk Essentials

Learn the core skills needed for success as part of a customer support team.

18

Help Desk Essentials: Customer Interaction

by Fran Gilbane, Rich Gilbane

Jan 5, 2016 / 3h 24m

Beginner • 3h 24m

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Description

This course will help improve the soft skills and customer service skills of both new and existing IT help desk employees.

Table of contents
  1. Introduction
    3m 32s
  2. Perceptions
    26m 37s
  3. Language
    46m
  4. Communication
    29m 17s
  5. Call Opening
    17m 38s
  6. The Body of the Call
    40m 34s
  7. Closing the Call
    18m 37s
  8. After the Call
    22m 1s
19

Understanding Customer Service Processes and Procedures

by Theresa Miller

Oct 17, 2016 / 1h 2m

Intermediate • 1h 2m

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Description

Do you strive to increase customer service satisfaction for your company? In this course, Understanding Customer Service Processes and Procedures, you will follow the path of a company that requires customer service processes to improve their overall customer experience. First, you will learn the value of support center customer service policies. Next, you'll learn about customer service processes and procedures. Finally, you will learn all about flow charts, FAQs, and more. When you are finished with this course, you will have the skills and knowledge needed to ensure a successful customer experience.

Table of contents
  1. Course Overview
    1m 51s
  2. Understanding the Value of Help Desk Processes and Procedures
    28m 33s
  3. Using Flow Charts for Your Customer Support Needs
    17m 24s
  4. Implementing a Troubleshooting FAQ Knowledge Base
    14m 56s
20

Support Center Tools, Technologies, and Metrics

by Theresa Miller

Nov 21, 2016 / 58m

Beginner • 58m

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Description

Have you noticed that your company's overall customer support satisfaction needs to be improved, but don't know where or how to start? In this course, Support Center Tools, Technologies, and Metrics, you'll learn how to optimize best practices to ensure the best customer experience. First, you will gain an understanding of the value of evaluating your processes and procedures through an operation excellence model. Next, you will learn about Support Center toolsets and how to leverage them to achieve your business goals. Finally, you'll learn how to evaluate metrics through an operational excellence model. When you are finished with this course, you will have the knowledge and skills necessary to achieve the ultimate Support Center success.

Table of contents
  1. Course Overview
    1m 26s
  2. Understanding Problem Solving Through Operational Excellence
    19m 11s
  3. Service Center Toolsets
    14m 18s
  4. Metrics Evaluation Through an Operational Excellence Model
    23m 19s
21

Dealing with Irrational Customers and Escalating Complaints

by Theresa Miller

Mar 1, 2017 / 40m

Beginner • 40m

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Description

A successful Support Center is prepared for any customer situation. In this course, Dealing with Irrational Customers and Escalating Complaints, you will learn to educate your staff about dealing with irrational customers. First, you will delve into the steps your organization must understand to ensure that even the worst situation is resolved with a great customer service experience. Next, you will learn about maintaining professionalism. Last, you will dive into complaint escalation techniques. When you are finished with this course, you will have the knowledge and skills necessary to deal with any stressful customer service situations your organization might face.

Table of contents
  1. Course Overview
    1m 36s
  2. Maintaining a Professional Approach
    15m 24s
  3. Dealing with Irrational Customers
    12m 3s
  4. Complaint Escalation Techniques
    11m 43s
22

Technology Troubleshooting Essentials

by Mike Halsey

Jun 17, 2015 / 2h 6m

Beginner • 2h 6m

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Description

IT Systems are hugely complicated, with almost infinite combinations of hardware, software, and peripherals. When you factor in environmental considerations and human error, troubleshooting any problem can be extremely difficult. In this course, you’ll learn the methodologies and processes of troubleshooting, how to reproduce and diagnose problems and issues, and how to fully and accurately document them for engineers and support personnel.

Table of contents
  1. IT System Troubleshooting Methodologies
    38m 2s
  2. Understanding IT Systems and the Things That Can Affect Them
    30m 34s
  3. Documenting Problems & Solutions for Support Personnel & Engineers
    28m 21s
  4. Remotely Supporting Users and Replicating Problems
    29m 46s
23

Software Troubleshooting for CompTIA A+ (220-902)

by Tim Warner

Dec 16, 2015 / 2h 28m

Beginner • 2h 28m

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Description

This course covers every objective from the Software Troubleshooting domain of the CompTIA A+ 220-902 certification exam. This is the fifth course in a series of six courses to prepare you for the CompTIA A+ 220-902 certification exam.

Table of contents
  1. Troubleshooting PC OS Problems
    42m 23s
  2. Troubleshooting PC Security Issues
    41m 35s
  3. Troubleshooting Mobile OS and App Issues
    33m 3s
  4. Troubleshooting Mobile OS Security Issues
    31m 38s
24

Hardware & Network Troubleshooting for CompTIA A+ (220-901)

by Tim Warner

Dec 16, 2015 / 3h 59m

Beginner • 3h 59m

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Description

This course covers every objective in the Hardware & Network Troubleshooting content domain in the CompTIA A+ 220-901 certification exam. This is the fifth and final course in a series of five courses to prepare you for the CompTIA A+ 220-901 certification exam.

Table of contents
  1. Understanding the CompTIA Troubleshooting Model
    33m 36s
  2. Troubleshooting the Motherboard
    36m 12s
  3. Troubleshooting Storage
    37m 53s
  4. Troubleshooting the Display
    30m 53s
  5. Troubleshooting the Network
    35m 35s
  6. Troubleshooting Mobile Devices
    35m 7s
  7. Troubleshooting Printers
    30m 27s

Microsoft Windows and Office Essentials

Learn the basics of these key productivity applications.

25

Introduction to Windows 10

by Alan Wright

Nov 23, 2015 / 1h 22m

Beginner • 1h 22m

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Description

Quickly get up and running with Windows 10! Busy business professionals will learn all about the basic operations, functions, and features of Windows 10. You'll learn the ins and outs of the start menu, taskbar, and Windows 10 apps. You'll explore basic operations and learn to search and surf in Windows 10.

Table of contents
  1. Getting Started
    9m 1s
  2. The Start Menu
    5m 18s
  3. The Taskbar and Accessibility
    13m 32s
  4. Getting Started with Windows 10 Apps
    13m 7s
  5. Exploring Basic Operations
    21m 57s
  6. Searching and Surfing with Windows 10
    19m 51s
26

Windows 10 Foundations

by Alan Wright

Dec 8, 2015 / 1h 33m

Beginner • 1h 33m

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Description

Go beyond the basics in this Windows 10 Foundations course. Busy business professionals will learn about new ways to personalize and customize their Windows 10 experience. Learn about popular Windows 10 apps and learn to configure them. Learn Microsoft Edge and how to use Cortana, and much more.

Table of contents
  1. Personalizing Windows 10
    16m 19s
  2. Configuring Must-have Windows 10 Apps
    19m 44s
  3. Popular Windows 10 Apps
    23m 15s
  4. Microsoft Edge
    10m 21s
  5. Social and Entertainment Windows 10 Apps
    24m 16s
27

Microsoft Word (2016): Essentials

by Heather Ackmann

May 4, 2016 / 1h 32m

Beginner • 1h 32m

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Description

Interested in learning how to use Microsoft Word for your job or daily personal use? This course is the one for you! In this course, you will learn how to get started in Word 2016 by exploring the toolbar, ribbon, and changes from previous versions. Next you will learn about all the different things you can do when working with a document in Word 2016. Finally, this course will teach you important information about formatting and working with text and paragraphs to create the perfect finished document. By the end of this course, you'll know your way around Microsoft Word and you'll be able to use its many features for a variety of projects.

Table of contents
  1. Getting Started
    46m 51s
  2. Working with Documents
    14m 38s
  3. Formatting Text and Paragraphs
    30m 41s
28

Excel 2016 for Windows and Mac: Essentials

by Bob Flisser

Dec 21, 2015 / 2h 53m

Beginner • 2h 53m

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Description

Learn the fundamentals of using and creating Excel spreadsheets, including entering and editing data, managing lists, writing formulas and using functions, formatting sheets, and printing your work.

Table of contents
  1. Getting Acquainted with Excel
    47m 29s
  2. Data Entry Techniques
    13m 1s
  3. Managing Lists with Excel 2016
    36m 22s
  4. Calculating with Formulas and Functions
    27m 42s
  5. Formatting Worksheets
    27m 42s
  6. Printing Worksheets
    21m 10s
29

Using Outlook (2016)

by Shari Oswald

Apr 6, 2016 / 3h 20m

Beginner • 3h 20m

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Description

This course introduces the new and improved features of Microsoft Outlook 2016. You'll become familiar with the layout of the Outlook environment, learn best practices for working with and managing email, and how to use the calendar, contacts, and tasks.

Table of contents
  1. The Basics of Outlook 2016
    15m 7s
  2. Working with Email
    25m 19s
  3. Managing Mail
    48m 14s
  4. Working with the Calendar
    24m 16s
  5. Working with Contacts
    14m 27s
  6. Working with Tasks
    17m 1s
  7. Other Items
    56m 19s

What you will learn

  • Computer Software
  • Operating Systems
  • Networking Essentials
  • Security Essentials
  • Business Technology Infrastructure
  • Helpdesk Essentials
  • Windows 10
  • Microsoft Office 2016

Pre-requisites

No prerequisites are required for this path.