Frequently Asked Questions
Where can I buy the videos, ebooks, and print books from O’Reilly and the other publishers that are on shop.oreilly.com?
You can buy all of the books (ebooks and print) at shop.oreilly.com from Amazon and other digital and bricks-and-mortar retailers. We're no longer selling individual books and videos via shop.oreilly.com—but we are definitely continuing to publish books and videos on the topics you need to know. And of course, every O’Reilly book and video (including O’Reilly conference sessions) is available instantly on Safari.
What do I get when I join Safari?
As a Safari member, you'll get 24/7 access to an ever-growing cache of ebooks and videos from respected publishers like O'Reilly, Packt, Pearson, Wiley, and Microsoft.
You'll also have exclusive access to:
- Early releases of O'Reilly titles. That's right. You won't find those anywhere but on Safari.
- Live online training courses. Real answers from real experts—in real time.
- Learning paths. Including self-assessment tools in our most popular ones.
- Oriole online tutorials. The best qualities of an in-person, hands-on tutorial combined with the convenience of an on-demand video course.
- Case studies. All the details on how others successfully completed the kinds of projects you want to implement.
All that, covered by our 14-day money back guarantee. See membership options.
What's going to happen to the digital content (ebooks & videos) I have in my account at members.oreilly.com?
Nothing has changed. Your DRM-free ebooks and videos are safe and sound, and you'll continue to have free lifetime access to download them anytime, anywhere.
How do I download my digital content?
Go to the Your Account page, then click on the Your Products tab. You’ll see a list of your digital content. Choose your digital content type (ebook or video), click the title, and then click the button for each file type you want to download. Click Send Ebook to send your ebook file to either Dropbox or Google Drive.
I just placed an order for a print book. Will I still get the book?
Yes, your book will ship as usual. You can always check your order history, and we'll send you tracking details as soon as they're available.
What digital format does Amazon sell?
Amazon sells the Kindle version (also known as a .Mobi file) of our titles. These can be used on your mobile devices or your computer using the Kindle app.
Where can I buy the ePub version of a book?
The iBooks and Google Play stores carry our ePub versions.
Where do I find the companion files and/or sample code for books that I purchase from Amazon or another reseller?
You can download the sample code and companion files from the catalog page at shop.oreilly.com regardless of where you purchased your print or digital content.
Will I still get notified when my digital content (ebooks, including Early Releases) is updated?
Yes, you'll continue to receive all relevant notifications.
I purchased a print book. Can I get the ebook at an upgrade price?
No, we’re no longer selling individual ebooks. But of course, all of our ebooks are available to Safari members.
Where can I report or see the Errata on a book?
You can still report and read Errata on the catalog page for each title at shop.oreilly.com.
I'm a reseller. How do I place an order?
If you are a bookstore or another type of reseller, please contact our O'Reilly Retail Team. They'll be able to place your order, answer questions about past orders, and assist with a return. They can be reached at 800-374-4675 from 7am to 5pm, EDT/EST.
I'm an instructor. How do I receive a complimentary digital copy of a book you distribute for review or desk copy?
Please visit our Academic Solutions page for details.
What do I do if I want to order more than 20 copies of a book?
Just as before, you can reach out to us at firstname.lastname@example.org or give us a call at (707) 827-7019 between 7:30am and 5pm, PDT/PST. We are happy to assist.
I have a question about a discount. Who can help me?
Please reach out to us at email@example.com or call us at (707) 827-7019 from 7:30am to 5pm, PDT/PST.
Where can I register my print book?
We have retired our book registration and ebook upgrade program.
I have a question not covered in this FAQ.
We are here to help. Please reach out to us at firstname.lastname@example.org or give us a call at (707) 827-7019 between 7:30am and 5pm, PDT/PST.